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Frequently Asked Questions (FAQ)
The purpose of this FAQ is to address questions that many of our customers may have. Please refer to this prior to contacting glassbeveragedispenser.com. If your question is not answered, contact glassbeveragedispenser.com and we will assist you with your issue.
Q. Is your web site secure? How do I know my information is safe?
A. Upon placing your order, we run your transactions thru a series of extensive fraud checks. We use only SSL 128 bit encryption. Your number is encrypted on our computer systems. Even our employees cannot see your credit card number. (Except fax or mail orders) WE DO NOT SHARE YOUR INFORMATION WITH ANY OTHER PARTIES.
Q. I placed my order over the internet, how do I know you got it?
A. You will receive an e-mail confirmation which will contain an order number. You will also be redirected to our home page after your shopping cart transaction is complete.
Q. How much will shipping cost?
A. Add the items you wish to purchase to your cart. A button will then appear “Calculate shipping”. Click on this button and you will be quoted all available shipping methods.
Q. How long will my order take?
A. Please refer to Ground shipping transit time link:
CLICK HERE FOR GROUND TRANSIT TIMES
Please remember that it will take us 1 to 3 business days to fulfill your order, then it is shipped according to the method that you have selected.
Q. I do not like using the website to place orders, is there an alternative way to order?
A. Yes, we will also accept fax and mail in orders. The fastest method will be via the internet. We no longer will accept orders by phone due to security concerns and documentation reasons. This is to prevent any possibility of fraud against our customers and to ensure the highest degree of order accuracy. We apologize for any inconvenience.
Fax: (501) 639-8639
Only credit cards are accepted. (Visa, Mastercard, American Express, Discover)
Q. Are there volume discounts?
A. Yes, for orders of 6-10 units there is a 10% discount, for 11-20 units there is a 15% discount, and for orders of 21 or more wholesale pricing is available. Please contact glassbeveragedispenser.com sales for wholesale pricing estimates and quotes.
Q. Is there a catalog available?
A. Currently, there is a wholesale catalog available upon request and a brochure for retail items is in the works.
Q. I have sent you an e-mail, when can I expect a reply?
A. We strive for the best customer service possible. However, sometimes we do get quite a lot of e-mails. We try to get back to all inquires within 3 days at the latest.
Q. My spigot does not flow well. Is the spigot clogged? Is the spigot defective?
A. No, it is not clogged, nor is it defective. If you have an air tight seal on your infusion jar, you will find that the air tight seal will not allow for proper air exchange for the liquid to flow out of the jar. It may be necessary to open the top or remove the rubber gasket that is creating the air tight seal.
Q. What are the exact dimensions of your jars?
A. It depends upon the jar. Dimensions for each individual jar can be found on our website by clicking on the picture of the jar and scrolling down to the Detailed Description section in middle of the page.
Q. I received a quote for shipping online, but the amount charged on my card is different, why is this?
A. This is rare and only occurs on large orders. The shipping estimator on the website is accurate for most retail transactions of a few units. However, the more units per order, there is a discrepancy between the quote and actual shipping cost. The customer is charged actual shipping costs, so the amount charged might be a little bit more or less than what was originally quoted.
Q. Awhile ago I purchased a jar and it had a green tint, but the new one I received is clear, what happened?
A. glassbeveragedispenser.com began producing certain models of glass jars with pure glass and incorporated a different process, resulting in clear glass. Prior to that, the glass contained recycled glass which gave it a slight green tint and was manufactured by hand which resulted in small air bubbles and mold marks, inherent to that process. These jars are identical in quality and specifications; they are just made of different glass.
Q. I would like to order a different spigot, do I have to send the jar back?
A. No, spigots can be changed out by hand. Please refer to the care sheet that came with your jar for instructions.
Q. I am having difficulty putting the spigot in, does it fit?
A. Due to variances in the manufacturing process, there may be difficulty installing different spigots as the drilled holes may be smaller than others. While QA has determined that they are within specifications, some spigots may slide in while others will need some effort.
Q. What are the marbles for? Are they necessary?
A. Marbles are offered to prevent ingredients and sediment from blocking the spigot and help keep it clean. In addition, they are aesthetically appealing and can enhance the look of your jar. Marbles are recommended, but not included in the kits. It is the customer?s discretion if they would like marbles.
Q. Can you etch my custom artwork?
A. That is decided on a case-by-case basis. It depends upon the complexity of the design, so our graphics artist must examine it. Please contact glassbeveragedispenser.com and send the artwork in EPS format to ensure the best quality.
Q. How long does the etching take?
A. It varies upon the complexity of the order and upon production schedules. The process itself on average only takes an hour or two, but has been known to take an entire day. Also, backlogs in etching and production queues may delay the final product. Please allow 7-10 days for fulfillment of etching orders.
Q. My order arrived broken. What do I do?
A. Contact glassbeveragedispenser.com within 10 days with an order number we will send out a replacement. We will handle the claim with the shipping company.
Q. I had multiple boxes in my order and only received one of them. What happened?
A. Large orders on occasion require multiple boxes. Sometimes, the shipper will separate the boxes and one may arrive before the rest. With every order, tracking information is emailed to the customer and can be used to find the missing items. If the item is not listed or untracked, contact glassbeveragedispenser.com and we will be happy to assist you.
Q. My order is missing components. How do I get the rest of the order?
A. First, please thoroughly check the box to ensure that the components were not included. Marbles are usually placed in the very bottom towards the corners and can be hidden by packing material. Also, the recipe book and invoice may under the flaps of the box top and may not be seen if opened from the bottom. Once it is ascertained that the items were not included, contact glassbeveragedispenser.com within 10 days with an order number and they missing items will be expedited out to you.
Have a question that was not answered in our FAQs? Feel free to contact us using the form below and we will answer your question for you within 48 hours of receipt. Upon successful submission of your email you will be redirected back to the home page.